#Amazonapologizes

Following the #Amazonfail twitter scandal Amazon has been quick to apologize. Online groups finally wield some power, let's use it wisely.

Here is my complaint and Amazon's customer service reply

04/13/09 09:59:04
Your Name:Paolo A. Gardinali
Comments:I really want to hope the situation outlined in the article:

http://latimesblogs.latimes.com/jacketcopy/2009/04/amazon-deranks-gayfriendly-books-the-twitterverse-notices.html

is a big misunderstanding. I have been a customer of Amazon since day one, I have given you thousands and thousands of dollars and you have been my #1 retail outlet in recent years. I'm ready, like many others to cancel my account.

The reply:

Hello,

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.